Sergio's Soccer Store Return Policy

Checking to see if your merchandise qualifies for a
 return...

 1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind? ___ YES ___ NO

 2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, attached and in place etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO

 3. RECENCY: Was the merchandise delivered less than 7 days ago? ___ YES ___ NO

 If you have answered NO to any of the questions above, please do NOT attempt
 to return your merchandise, as we will not be able to process your return
 and cannot ship the items back to you.

If you have answered YES to ALL of the questions above, please follow the
steps below to return your merchandise.  Please Contact Us directly if you require special assistance in returning incorrectly shipped or defective merchandise.

If you believe you have received the wrong item, we will extend your returns period to 15 days while we work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage
consistent with its purpose. If we mistakenly sent the wrong item, you must send it back in new condition for us to be able to send the correct item. Customized items are non refundable but are still subject to the same quality guarantees are the rest of our merchandise.

How can I return items that qualify?

 1. INFORMATION: You can print another invoice from your confirmation email if the original invoice is not available. Enclose payment if the amount of your exchange will exceed the amount of your replacement. International Orders Only Enclose credit card billing information to ship international exchange items.

 2. SHIPPING: Select a shipping method that will guarantee delivery, and send your item to Soccer PROS, 3602 Slide Rd. Suite #B22, Lubbock, TX 79414.

 3. PROCESSING: Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs). We do charge to shipping to send returned/exchanged items back to the customer. Regardless of whether the customer was given free shipping in the initial order.

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